Description
At Hwy Haul, we believe that people should be able to ship truck loads anywhere as fast and as efficiently as possible. In today’s $800 billion trucking industry, our team is on a mission to do exactly that. Our software enables Shippers, Carriers and Drivers to connect seamlessly so that freight can be moved anywhere, without the hassle of paperwork, phone calls, or waiting to be paid. We have an experienced leadership team, and have raised capital from investors who have made successful billion dollar exits.
We are a company with a vision to build world class products on the Hwy Haul platform and we believe in investing in our people and hiring the best talent. Our team is small and growing. Let’s build an amazing company together.
We are looking for a talented individual who can lead our Operations team
In this role, you will
- Hire, onboard, train and lead a team of Customer Support Agents
- Build processes for your team based on your past experience in Customer Services
- Monitor the performance of agents, track KPIs, and report to the management.
- Develop a schedule and manage timekeeping to ensure SLAs are met with high-quality service to Customers.
- Constantly partner with the Product and Engineering team to improve the efficiency of the Operations.
The ideal candidate will have
- At least 5 years of proven operations experience.
- Bachelors degree or equivalent experience.
- Proven work-ethic in a high-volume setting.
- Ability to multitask in a fast-paced environment.
- Exceptional communication skills (both verbal & written).
- Motivation to solve problems and simultaneously manage multiple projects.
- Must be able to work independently and think out of the box.
